Neoflorax

Privacy Policy

Privacy Policy

Effective date: 08 April 2026

This Privacy Policy explains how Neoflorax Digestive Health SR ("Neoflorax", "we", "us", or "our") collects, uses, discloses and protects your personal information when you visit our website neoflorax.net, purchase Neoflorax products, or otherwise interact with us. We are committed to handling your data in a lawful, fair, and transparent way.

1. Who we are

Neoflorax Digestive Health SR is the company responsible for the Neoflorax brand and this website. For the purposes of data protection laws, we are the data controller for the personal data collected through neoflorax.net.

2. Information we collect

2.1 Information you provide to us

We collect personal information that you voluntarily provide when you:

  • Place an order on our website
  • Create an account (if this feature is available)
  • Subscribe to our newsletter or marketing communications
  • Contact us via contact forms, email, phone or social media
  • Participate in surveys, reviews, promotions, or contests

This information may include:

  • Identification data: first name, last name
  • Contact data: email address, phone number, billing and shipping address
  • Order data: products ordered, order date, order value, payment method (limited details)
  • Account data: username, password (stored in encrypted form), preferences
  • Communication data: messages, feedback, reviews, and any information you include in these communications

2.2 Information collected automatically

When you visit neoflorax.net, we may automatically collect certain technical data about your device and your interaction with our website, such as:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited, time and date of visit, time spent on pages
  • Referring website or source

This data is collected using cookies and similar technologies. It helps us operate, protect and improve our website and services.

2.3 Payment information

When you make a purchase, payment processing is handled by third-party payment processors. We do not receive or store your full payment card details. We may receive limited information related to the transaction, such as the last digits of the card, payment status, and transaction ID, for accounting and fraud-prevention purposes.

3. How we use your information

We use your personal information only for legitimate and limited purposes, including:

  • To process and deliver your orders, including order confirmation, shipping, and invoicing
  • To create and manage your customer account (if applicable)
  • To communicate with you about your orders, inquiries, or requests
  • To provide customer service and support
  • To send you marketing communications (with your consent where required by law)
  • To improve our website, products, and user experience
  • To perform analytics, statistics and reporting
  • To detect and prevent fraud, abuse or security incidents
  • To comply with legal obligations and enforce our terms and policies

4. Legal bases for processing (EEA/UK users)

If you are located in the European Economic Area or the United Kingdom, we process your personal data on the following legal bases:

  • Contract: to fulfill our contract with you, for example to process and deliver your orders.
  • Consent: when you sign up for our newsletter or agree to optional cookies or marketing communications.
  • Legitimate interests: to improve our services, prevent fraud, and protect our business, provided these interests are not overridden by your rights.
  • Legal obligation: to comply with tax, accounting, or other regulatory requirements.

5. Cookies and similar technologies

We use cookies and similar technologies to operate and improve neoflorax.net. Cookies are small text files stored on your device when you visit a website.

5.1 Types of cookies we use

  • Strictly necessary cookies: required for the basic functioning of the site (e.g., shopping cart, secure login).
  • Performance and analytics cookies: help us understand how visitors use our website so we can improve it.
  • Functional cookies: remember your choices and preferences (such as language or region).
  • Marketing cookies: used to deliver more relevant advertising, where applicable.

5.2 Managing cookies

You can manage or disable cookies in your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. How we share your information

We do not sell your personal data. We may share your information with:

  • Service providers: such as payment processors, hosting companies, email service providers, analytics providers, and logistics / shipping partners who help us run our business. These partners may only process your data according to our instructions and must protect it appropriately.
  • Professional advisers: such as lawyers, accountants, or auditors, to the extent necessary for the services they provide.
  • Authorities: where required by law, regulation, or court order, or to protect our legal rights or the rights of others.
  • Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred as part of that transaction, subject to appropriate confidentiality protections.

7. International data transfers

Our website infrastructure and some of our service providers may be located in different countries. As a result, your personal data may be transferred to and processed in countries that may have different data protection laws than your country of residence.

Where required by law, we will ensure that appropriate safeguards are in place for such transfers, for example by using standard contractual clauses or relying on adequacy decisions.

8. Data retention

We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy, and to meet legal, accounting, or reporting requirements. In general:

  • Order-related data is typically kept for the period required by tax and accounting laws.
  • Account data is kept while your account is active and for a reasonable period thereafter.
  • Marketing data is kept until you withdraw your consent or unsubscribe.
  • Technical and analytics data is kept for shorter periods, unless we need it for security or legal reasons.

9. How we protect your information

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. These measures may include encryption, access controls, secure servers, and regular security reviews.

No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.

10. Your rights

Depending on your location and applicable law, you may have some or all of the following rights:

  • Right to access the personal data we hold about you
  • Right to request correction of inaccurate or incomplete data
  • Right to request deletion of your personal data, within legal limits
  • Right to object to certain types of processing, including direct marketing
  • Right to restrict processing in certain circumstances
  • Right to data portability, where applicable
  • Right to withdraw consent at any time, where processing is based on consent
  • Right to lodge a complaint with a data protection authority

To exercise your rights, please contact us using the details provided in the "Contact us" section below. We may need to verify your identity before processing your request.

11. Children’s privacy

Our website and products are intended for adults. We do not knowingly collect personal data from children under the age of 16 (or lower age if allowed by local law) without appropriate parental consent. If you believe we have collected personal data from a child, please contact us so we can delete it.

12. Third-party websites

Our website may contain links to third-party websites, plug-ins, or applications. We are not responsible for the privacy practices of those third parties. We encourage you to read the privacy policies of any external sites you visit.

13. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the "Effective date" at the top of this page. Significant changes may be communicated more prominently on our website.

14. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, you can contact us at:

Neoflorax Digestive Health SR
Website: https://neoflorax.net
Email: [email protected]